Privacy Policy

Who We Are

Upliven Global Institute is an executive development organisation offering programmes in human actualisation, leadership and influence, organisational alignment, and communication. Our website is https://upliven.com. For any privacy-related enquiries, please contact us at hello@upliven.com.

What Personal Data We Collect

We may collect the following types of personal data:

• Contact and enquiry information — your name, email address, phone number, organisation, and any message you submit through our enquiry or contact forms.
• Email marketing data — your email address and communication preferences if you subscribe to receive updates, articles, or programme information from us.
• Usage and analytics data — information about how you interact with our website, including pages visited, time spent, device type, browser, and approximate location. This is collected in aggregate and anonymised form via Google Analytics.
• Advertising data — information used to understand the effectiveness of our advertising on platforms such as Facebook and Instagram, collected via the Meta Pixel. This may include pages you visited on our site and actions you took.

How We Collect Your Data

We collect personal data in the following ways:

• Directly from you — when you fill in an enquiry or contact form on our website, or subscribe to our mailing list.
• Automatically — through cookies and similar tracking technologies when you browse our website (see Section 5).
• Through third-party platforms — such as Google Analytics and the Meta Pixel, which collect data on our behalf when you visit our site.

Why We Collect Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide information about our programmes.
• To send you updates, articles, and programme information if you have opted in to our mailing list.
• To understand how visitors use our website so we can improve the experience.
• To measure the reach and effectiveness of our advertising campaigns.
• To comply with any legal or regulatory obligations.

We will only use your personal data for the purpose it was collected for. We will not send you marketing communications without your consent, and you can withdraw that consent at any time.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and to help us understand how the site is used. These include:

• Google Analytics — we use Google Analytics to collect anonymised data on website traffic and user behaviour. You can opt out via the Google Analytics Opt-out Browser Add-on.
• Meta Pixel — we use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. You can manage your ad preferences through your Facebook Ad Settings.
• Functional cookies — essential cookies that enable core website functionality such as form submissions and page navigation.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Email Marketing

If you subscribe to receive updates or programme information from UGI, we will use your email address to send you relevant content. We use a third-party email marketing platform to manage our mailing list and send communications.

You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us at hello@upliven.com. We will not share your email address with third parties for their own marketing purposes.

How We Share Your Data

We do not sell your personal data. We may share your data only in the following circumstances:

• Service providers — trusted third-party providers (such as our email marketing platform, website hosting, and analytics tools) who process data on our behalf. These providers are contractually required to protect your data and use it only as instructed by us.
• Legal requirements — we may disclose your data if required by law or in response to a valid legal request from a government authority.

How Long We Retain Your Data

We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by law.

• Enquiry form submissions are retained for as long as is reasonably necessary to follow up and maintain a record of our correspondence.
• Mailing list data is retained until you unsubscribe or request removal.
• Analytics data is retained in accordance with Google Analytics' default retention settings.

Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to any legal obligations we may have to retain it.
• Withdraw consent for marketing communications at any time.
• Object to or restrict certain processing of your data.

To exercise any of these rights, please contact us at hello@upliven.com. We will respond in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies directly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.